Waste Management – Bulky Waste Collections - How we use your personal information

The council takes your privacy seriously and will only keep and use your personal information for reasons law requires or allows. We are a data controller for the personal information we hold about you in relation to Waste Management. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which the data will be used are:

  • To allow us to administer and complete your request for the service you have defined regarding Waste Management activities
  • To facilitate payment and refunds of monies linked to Stafford Borough Council services* which require a fee for an “agreement of service”

On a lawful basis we will process your information to ascertain if you are eligible for certain services i.e. assisted collection**.

* The following services of general complaints and enquiries (including contamination visits/photographic evidence), additional capacity requests, bulky waste collections, ordering new bins (includes payment details), bin repairs, medical collection, CCTV footage and assisted collection will require you to disclose personal information in order for SBC to carry out the operation of completing service requests, contract monitoring and planning in relation to the Councils statutory waste collection and recycling collection service.  We will collect and store this information and pass this securely to the contract provider to carry out the relevant service. If you are disclosing personal information on behalf of another person you must obtain their consent in order for SBC to carry out this service.

** The authority must verify sensitive information to ascertain who is eligible for this service including being disabled as defined by section 114 (6) of the Housing Act 1989.

The information you provide will only be used for the above services but will include contact details being held for verification purposes. SBC will not supply your personal information to any third party other than the contracted service under instruction from SBC.

  1. We will collect and store your name and address to complete your request for the service you have defined.
  2. We will process the information you provide when registering, paying and requesting for the service you have defined including your email address. This email address will be used to send notifications of the service you have utilised. This will also enable you to gain access to some of the services on our website.
  3. This information will be used in accordance with enabling us to carry out the waste service by request by you.
  4. To comply with data protection legislation SBC want you to be clear and understand, so far is practicable, in how we use your information.
  5. We may disclose your personal information to the extent we are required to do so by law.
  6. We will not keep your personal information any longer than is necessary other than for the purpose set out in point one.
  7. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  8. We will store all the personal information on secure servers within the confines of the European area only.
  9. All electronic financial transactions (if any) entered into through our website will be protected by encryption technology.
  10. Please be aware that the transmission of information over the internet is inherently insecure.
  11. Please be aware you have chosen to use the above services and as such given consent to use your personal data.
  12. We may disclose to some employees your personal information for the purpose of ensuring the service you have requested is the correct one.
  13. You have the right to object to us processing your information. Should you wish to object please contact us at dpo@staffordbc.gov.uk or write to us at Stafford Borough Council, Civic Centre, Riverside, Stafford, ST16 3AQ.
  14. We may contact you from time to time to update you on this notice.
  15. You may instruct us to provide you with any personal information we hold about you subject to the extent permitted by law.

We are able to do this because you wish to enter into a contract with us which we can’t fulfil without doing this.

The Environmental Protection Act 1990 allows the processing of certain information to allow the authority to comply with our statutory provision of waste management services.

  • The Waste Batteries and Accumulators Regulations 2009
  • The Waste Electrical and Electronic Equipment Regulations 2013
  • The Waste Regulations (England and Wales) 2015 TEEP

You should be aware that we have a duty to protect public funds.  We may therefore use the information we have for the prevention and detection of fraud.  We may share this information with other bodies for these purposes.  We may also share this information with other parts of the council or other relevant organisations for purposes which may include enforcement.

How long we keep your information

We will only keep this data for the time specified in our retention schedule or as required by law.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties.  Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section on Data Protection - Privacy Notices.

For specific enquiries regarding personal data which we process you can contact the Data Protection Officer on email dpo@staffordbc.gov.uk or at Civic Centre, Riverside, Stafford ST16 3AQ.

If you wish to complain about how your personal information has been handled by Stafford Borough Council then please contact the Data Protection Officer in the first instance using the details above.  If you are not satisfied you can submit a formal complaint to the Council.

Finally you can complain to the Information Commissioner’s Office at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website (ico.org.uk).

Find details of how we handle your personal information.


Tel: 01785 619402
Fax: 01785 619319

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