One Step to Stamp Out Pests

All charges are effective from 1 January 2024

If you are unfortunate enough to suffer from a pest infestation, you will want to be rid of it as quickly as possible. Not only can an infestation be an unpleasant and worrying experience, it can lead to damage in your home and even endanger your health and safety.

We offer everything from information about common pests on this website to comprehensive treatments.

We work five days a week (Monday to Friday) to solve your pest problems and offer a service to control: mice, rats, wasps nests, fleas, bedbugs, cockroaches, general nuisance insects, cluster flies, moles, squirrels.

We don't treat for foxes, honey bees, bumble bees, rabbits or bats.

What it will cost

Please note: Work associated with keeping fowl is charged by the hour.

• Rats - £86.70 in your house, garden or outbuilding.
• Mice - £86.70 in your house or outbuilding.
• Wasps and Ants
  • £81.20 this is the price for the first hour. Many treatments can be carried out within 1 hour.
  • £42.30 additional premium for priority wasp treatment (during periods of high demand, same day treatments may not be available).
• Bedbugs, fleas, cockroaches, other nuisance insects (such as cluster flies and moles)
  • Quote per property (minimum 1 hour treatment, pro rata after that).

Identification, advice and assessment of treatment options £43.35 (includes V.A.T.) but refundable if full treatment is requested at the time of the identification visit by our officer (see charges above).

Household prices include V.A.T.

50% reduction on rat and mice treatments is available for clients who receive means test benefits.

All our work is guaranteed and prices include materials so there will be no unpleasant surprises when it comes to paying the bill.

Contact details

Tel: 01785 619000

Email: pestcontrol@staffordbc.gov.uk

To request a treatment or for further information please contact us.

Pestport Annual Contract for Households (Stafford Borough Council)

Our Pestport scheme enables you to protect against pest problems for a whole year.

What it will cost

The price will depend on whether you have an existing pest problem requiring treatment.

Pestport

Up to three treatments for any category of pests covered by the scheme within a 12 month period.

£153.50 if you join Pestport at a time when you have no existing pest problem.

Household prices will include V.A.T. (and all materials) and are correct until 31 December 2024.

Missed Appointments and Refund Policy

This is a chargeable service. We aim to resolve your issue with one treatment, however additional chargeable visits may be required.

Missed Appointments

• If you miss an agreed appointment and fail to pre-warn us (01785 61900), a calling card will be left at your property and you will be charged for the visit regardless of whether or not a treatment has commenced.
• If this is part of a multiple-visit schedule, it will count as 1 of your visits.
• If 2 visits are missed, your treatment will be cancelled but you will be charged for the missed visits and subsequent replacement visits will now be charged for.

Refunds

Cancellations with a full refund can only be made before the Pest Control Officer visits your premises by calling 01785 619000. However, if an identification has taken place, that portion of the fee will not be refunded.

No refund will be given:

• If a Pest Control Officer calls at your property to provide a pre-arranged booking.
• If the treatment and/or baiting has commenced.
• You fail to undertake works (proofing) or follow the Pest Control Officer’s recommendations, and as a result the treatment is unsuccessful (re-infestation) or we need to stop treatment.

If the council is unable to fulfil an appointment due to reasons beyond our control and a suitable alternative appointment can't be arranged, a full refund will be offered.

Full details of our fees and charges.

Please Note:

• All fees are inclusive of VAT at the current standard rate.
• For treatments of rats, mice and cockroaches there are a maximum of three visits. Additional visits will be charged for.
• You might receive further advice from the visiting Pest Control Officer who will explain where the treatments will be/have been placed and it is essential that you ensure that these locations are not disturbed and that children and pets are kept away at all times.
• You must warn anyone who may come into contact with the treatment that rodenticide is there.

Contact details

Tel: 01785 619000

Email: pestcontrol@staffordbc.gov.uk

To request a treatment or for further information please contact us.