The Council has recently carried out a Single Person Discount review in partnership with NEC Software Solutions UK (NEC).

The review has now closed, and if you did not respond to their letters then your Single Person Discount will be removed and a £70 penalty imposed. NEC will write to you about this.

Reinstating your Single Person Discount

If you disagree with the decision to remove your Single Person Discount please contact NEC on 01785 295074. You must do this within 7 days of receiving the letter.

Please note you must select option 2 to discuss having your discount reinstated. Declarations made through the self-service option (option 1) will not be accepted.

You are also unable to use the online portal to request your discount reinstatement.

Penalty Appeal

If you would like to appeal the penalty, please see our Penalty Appeal webpage for more information.

All appeals should be made within two months of the date of the NEC letter.