Latest Benefits News

Our Mission Statement

Stafford Borough Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.

  • The Department for Work and Pensions national figures
    for April to June  2017 confirms Stafford Borough Council as processing new claims at an average of 19 days; this is 4 days quicker than the national average of 23 days.  Change in circumstances were processed at an average of 10 days this is 2 days slower than the national average of 8 days. See our latest performance information.

  • It has never been easier to report a change in circumstances by using our online form.  So long as you provide all the information we need, we will aim to re-assess your claim within 2 working days, to report a change in circumstances please use our online change in circumstances form

  • Localised Council Tax Reduction -There are no changes to the scheme for 2017-18. Limiting the number of personal allowances which can be included in the claim to 2 people (as seen in Housing Benefit) will not be applied to working age local council tax
    support claims. This ensures that our local council tax support scheme continues to be as generous as possible. More information is available on this webpage Localised Council Tax Support.

  • From 6 April 2017, the number of personal allowances which can be included in the Housing Benefit applicable amount in respect of children and young people will be limited to 2. This only applies to additions to the household after 6 April or any new claims to Housing Benefit after this date. This change does not affect the number of rooms a claimant is deemed to need and the award of premiums. If you are worried that this may affect you please contact our Customer Services Team.

  • National Living Wage (NLW) - From April 2017, all workers aged 25 or over must be paid the new NLW of £7.50 per hour.

    Apprentices £3.50 per hour
    Under 18’s £4.05 per hour
    18-20 £5.60 per hour
    21 to 24 £7.05 per hour 

Information on Benefits

Guide to Housing and Local Council Tax Reduction

Local Housing Allowance (LHA)

Benefit Service Standards and Customer Feedback

Benefit Appeals

Guide to Welfare Reform

Benefit Overpayments 

Changes in Circumstance 

Benefit Cap

Discretionary Housing Payments

Localisation of Council Tax Benefit

Non Dependants

On-line Calculator

Help and Advice 

Under Occupancy

Request for Information

Advice for Landlords

Pensionable Age

Changes to State Pension

Welfare Benefits

Universal Credit

Social Fund

Personal Independence Payments / Disability Living Allowance

Benefit on-line forms

How to claim

Benefit Welfare Visits (this link will direct you to Cannock Chase District Council's website as Stafford Borough Council operate a shared Revenues and Benefits service with Cannock Chase District Council)

Benefit Fraud

If you require information on Benefit Fraud or if you think that someone is receiving benefit that they may not be entitled to please see our Benefit Investigations webpage.


To contact Directgov telephone 0845 300 5090 or visit Student Financial Support.

Other Benefits

Stafford Borough Council does not deal directly with any other benefits, for more information on other benefits please contact the Department of Work and Pensions or access the Directgov website.


Tel: 01785 619478
Fax: 01785 619219
Related links
Adobe Reader
How do you rate this page?