A. If your refuse or recycling has not been collected there may be a number of reasons why. These may include:
A notice will have been placed on your bin giving the reason for non-collection, in this instance the bin will not be emptied until the next scheduled collection day for that bin providing that the incorrect items have been removed.
Vehicle breakdown or traffic issues may also hinder collection, in this situation alternative arrangements will be made to collect your bins.
If you feel that your bin collection has been genuinely missed please contact us on 01785 619402 where a member of our team will deal with your enquiry. Alternatively, if you would like to make an on-line report please use our Online form.
A. Unauthorised side waste placed beside any bin will not be taken.
The paper caddy may be placed at the side of the blue bin the contents must be put into recyclable carrier bags to protect the paper and stop it from blowing away (these will not be returned to the property).
My bin has gone missing or been stolen.
Please check with your neighbours first to see if they have taken your bin by mistake. We recommend that you wait 72 hours before reporting a missing bin. If you can't find the bin then a replacement can be ordered, the following charges will apply:
|180 litre - Free of Charge
240 litre - £35
|240 litre - £10||240 litre - £10|
My bin is damaged
You will need to order a replacement bin if it is damaged and the above charges will apply. If a bin has been damaged and the fault lies with the collection crew they will record it and the new bin will be supplied free of charge.
Why am I being charged for a replacement bin?
The charges are to cover the administration, supply and the delivery of bins. The bins will remain the property of Stafford Borough Council and must remain at the property to which they have been issued.
Can I appeal or complain about the charge?
You can log a complaint, however, the charge for wheeled bins has been agreed as Council Policy and as such has been agreed by elected members.
Will everyone have to pay the same charges?
Yes. There are no concessions offered for elderly residents or those in receipt of benefits.
If your caddy is missing or damaged please contact us on 01785 619402 or email email@example.com to arrange a free replacement.
It is advisable to mark all of your bins and your caddy with the house name or number to easily identify them. Place the bin out no sooner than the evening prior to collection and return the bin to the property as soon as possible after collection has taken place.
A. A larger green bin can be supplied to households where there are five or more permanent residents at a property. A form will be issued asking you to confirm this before the bin is issued.
A smaller (180 litre) green bin can be supplied if you are finding the existing 240 litre green bin too big for your requirements.
An additional blue bin can be supplied following a visit from one of our Waste Team.
An additional brown bin can be supplied for an annual charge.
Please see our Additional/Larger Bins page for further information.
A. For those households where all residents have difficulty in placing their bin out for collection we are able to provide an assisted collection service. For further details see our Assisted Collections page.
A. Special arrangements are made to revise the refuse collection over the Christmas periods and other Bank Holidays. These are marked on your collection calendar, if you have not received a calendar or require a replacement please called 01785 619402 or use our on-line Bin Collection Calendar which will display your collection calendar - once you have input your postcode a map will appear, click on the red marker and information regarding your property will be displayed.
A. There are various recycling sites throughout the Borough, for a list of locations please see the Recycling Centres page.
Staffordshire County Council also operate Household Waste Recycling Centres at St Albans Road, Stafford and Beacon Road, Stone.
A. If you wish to pass on comments or complaints please ring us on 01785 619402 or use our online form.
A. To report an accident/incident involving a refuse/recycling vehicle operated by Biffa Waste Services please contact us on 01785 619402.