Policy and Improvement

Policy and Improvement brings together 4 major areas, which are Performance, Policy and Partnerships, Communications and Customer Service. Each area supports the Council's priority of 'Leading and Delivering for our Community'.

Contact officer for further information:


Communications Webpage
Council News

The Communications Team are responsible for the internal and external communications of the Authority. It comprises of Press and Public Relations, Graphic Design and Web Development.

Contact officer for further information:

Customer Service

Corporate Complaints
Customer Services
Present and Past Consultations

Our Customer Service section is responsible for creating a customer-focused environment within the Authority through the provision of an all-encompassing customer one-stop contact centre.  They are also responsible for providing the lead on the modernisation of service through the introduction of the Customer Relationship Management (CRM) and Electronic Document Records Management (EDRM).

Contact officer for further information:

Policy, Improvement and Partnerships

Structure Chart (pdf 123kb)
Code of Corporate Governance
Stafford Borough Partnerships
Safeguarding Children and Adults at Risk of Abuse or Neglect
All Other Strategies, Policies, Plans and Related Documents
Carbon Reduction/Renewables
Community Safety
Equality and Diversity
Lets Work Together 
R U Treated Badly? 

The Policy and Partnership Team is responsible for the strategic development of policy, improvement and partnerships across the Borough.

Areas of responsibility include:-

1.  Corporate Executive Functions:-

  • Formulation of Strategic Corporate Policy in relation to 6 year Corporate Plan and Community Action plan
  • Performance and Project Management
  • Transformation and Improvement
  • Equalities
  • Corporate Support to the Chief Executive including letting of accommodation space

2.  Formulation and development of strategic partnerships in respect of:-

  • Locality Working
  • Community Safety
  • Environmental Management/Biodiversity

Contact officer for further information:

Tracy Redpath - Policy and Partnerships Manager

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