Gold! Housing service is Midlands first

Date: 4 Jul, 2017

5361_Gold_Housing_service_is_Midlands_firstA service that helps prevent homelessness in Stafford Borough has struck gold - and is the first in the midlands to do so.

Stafford Borough Council was awarded the national status in the Government’s ‘Gold Standard Programme.’

The local authority prevented around 600 people and families from becoming homeless over the last 12 months.

The award is made by the ‘National Practitioner Support Service’ (NPSS) and examines different elements of the service the Borough Council’s Housing Team provides. This includes giving housing advice, support, and assistance to people who are homeless, or under threat of finding themselves without a roof over their head.

A number of schemes are in place to tackle the problem, working with private landlords, social housing providers and voluntary organisations - such as the Citizen’s Advice Bureau.

Tracy Hendren, NPSS Service Lead, said: "The National Practitioner Support Service is delighted that Stafford Borough Council has achieved all 10 of the Local Challenges and is now classified as a Gold Standard authority.

“Each of Stafford's applications for the 10 Local Challenges demonstrated their commitment to delivering services with a clear focus on early intervention and homelessness prevention. The team should be very proud of their achievements and in particular of their customer-centred approach to service delivery."

Councillor Jeremy Pert, Cabinet Member for Communities, said: “I am pleased that our work in helping homeless people, preventing many from becoming homeless, and providing support for the more vulnerable people in the Borough, is delivering results and has been recognised nationally for doing so.

“Homelessness is an issue across the UK and the more work that Stafford Borough Council and its partners can do to prevent homelessness in the first place by securing enough suitable homes for people, and helping them keep their accommodation, is critical.

“Having such a well-regarded Housing Options team, both regionally and nationally, working to support residents of the Borough at whatever stage they are at is very important to delivering our strategy and addressing the human-side of homelessness. And we will continue to work to prevent people becoming homeless in this area, and, where it does happen, to support those people affected, with the help and input of the Housing Team and partners."

Anyone worried about becoming homeless should contact the Council immediately on 01785 619000 or in an emergency, out of office hours, on 01785 619170. For more details of how the Council can help go to

Press Release No 5361

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